Support Center
We're here to help you get the most out of IBDPal. Find answers to common questions or contact our support team.
📧 Contact Support
Get direct help from our support team
Email: support@ibdpal.org
Response Time: Within 24 hours
❓ Frequently Asked Questions
How do I track my daily nutrition?
Use the Daily Log feature to record meals, symptoms, and medications. The app will automatically analyze your nutrition intake.
Can I export my health data?
Yes, you can export your data in PDF or CSV format from the Settings menu. This helps you share information with your healthcare provider.
How does the AI flare prediction work?
Our AI analyzes your logged symptoms, nutrition patterns, and medication adherence to identify potential flare risk factors.
Is my health data secure?
Absolutely. We use end-to-end encryption and HIPAA-compliant security measures to protect your personal health information.
Can I use IBDPal offline?
Yes, you can log data offline. Your information will sync when you reconnect to the internet.
🔧 Troubleshooting
App won't open
- Restart your device
- Check for app updates in the App Store
- Ensure you have sufficient storage space
Data not syncing
- Check your internet connection
- Log out and log back in
- Contact support if the issue persists
Notifications not working
- Check notification permissions in Settings
- Ensure Do Not Disturb is not enabled
- Restart the app
📱 App Features
Getting Started
Complete your profile setup to get personalized recommendations. Add your diagnosis, current medications, and dietary preferences.
Daily Logging
Log meals, symptoms, medications, and bowel movements daily for the most accurate insights and trend analysis.
Community Features
Connect with other IBD patients, share success stories, and learn from community experiences in the IBD Stories section.
Still Need Help?
Our support team is here to assist you with any questions or concerns.
General Support: support@ibdpal.org
Technical Issues: tech@ibdpal.org
Business Inquiries: contactus@ibdpal.org